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What is Care Management?

What is Care Management?

Care Management is designed to give seniors and their families ongoing peace of mind while the aging journey continues. The Care Concierge will act as an ongoing advocate on retainer to families on behalf of themselves and their loved ones, to facilitate better and more accurate communication flowing both ways between family and community/facility, along with other supportive services as requested.

What kinds of services are offered?

Care Management breaks out into a few ‘branches’ of service: advocacy, coordination, and planning. 


Advocacy is all about improving communication between the resident/family and the community/facility. The Care Concierge will:

  • Act as personal liaison from the family/resident to the care team, coordinating at least a monthly ‘check-in’ meeting with the team

  • Attend monthly/quarterly/emergency care plan meetings in the community with the family. 

  • Visit informally with the resident(s) as requested by the family, during unannounced visits to the community at different times of the day and week. These visits may include meal times, evenings, weekends, and other times when the resident may benefit from an encouraging visitor and a friendly face.


Coordination is an extension of advocacy. As needs change for the resident -- sometimes identified in a care plan, sometimes identified by family -- different services may be required. The Care Concierge has identified Recommended Resources all over the state to help families streamline every part of the aging plan. These include:

  • Elder law attorneys

  • Financial planners

  • Professional organizers and hoarder clean-up

  • Moving companies

  • Hospice agencies

  • Private duty agencies

  • Other professionals, as well!


Planning is an extension of coordination. As needs change and residents age in place, the time may come in the future where different long-term or end-of-life care options need to be discussed. The Care Concierge will help families navigate this delicate topic with grace and warmth, to ensure families can focus on what matters most -- spending time with their loved one. 

  • An examination of wishes

  • Assessment of legal documentation, including durable POA and living will

    • CCNE does not employ legal professionals; however, it can and will make referrals to qualified legal professionals who can help procure any missing documentation and requested by the family

  • Nursing Home Navigator

    • The Nursing Home Navigator program is similar to the assisted living placement services provided by CCNE. The Care Concierge vets skilled nursing facilities with the same care as assisted living communities, and if a resident is approaching nursing home level or care (or is rapidly running out of the funds necessary to stay in assisted living), the Care Concierge can begin streamlining a successful and smooth transition for the resident.

    • At this time CCNE does NOT manage Medicaid applications; however, CCNE can and will refer families to qualified professionals (including elder law professionals) who do manage Medicaid applications.

    • CCNE's core services (advocacy, coordination, and planning) extend to clients in skilled nursing settings, as well.

What if I'm not ready for assisted living but I still need help?

The Care Concierge is happy to help with other home-based, non-medical needs. We will run errands for you, including picking up and dropping off groceries; medication; dry cleaning, and more. We will also do non-emergency transportation to doctors appointments, social events, and more.

For snow birds, the Care Concierge does offer a house-sitting service, which includes managing the home's plants, making sure the home is safe and secured, and transmitting a weekly picture update of the home to clients. 

How much does Care Management cost?

CCNE recognizes that most families are living with the reality that aging in our country can be expensive. To that end, CCNE will charge an hourly rate for Care Management services on a sliding scale determined after the initial consultation. This is done so that families may receive services regardless of means, and that even families with few resources can receive the advocacy and support they deserve for them and their aging loved ones.

Does CCNE have to have a referral agreement with a community in order to have Care Management clients?

No. Care Management is a separate program from the CCNE placement services.